Shipping policy
Shipping Policy
At FrameLab, we are committed to ensuring that your order arrives safely and promptly. Please review our shipping policy below for information on processing times, shipping methods, and costs.
Processing Time
Most orders are processed within 2-3 business days. Custom and personalized orders may require additional time for production, typically 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery within 1 business day.
Please note that delivery times are estimates and may vary depending on the destination and any unforeseen delays with the shipping carrier.
Shipping Rates
Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping method selected. We strive to offer competitive rates and occasionally offer free shipping promotions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
International Shipping
We currently ship to select international destinations. Please be aware that international shipping may incur additional customs fees, taxes, or duties, which are the responsibility of the customer. Delivery times for international orders may vary depending on the destination and customs processing.
Shipping Address Accuracy
Please ensure that all shipping information is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize that you have provided incorrect shipping information, please contact us immediately at info@framelab.studio.
Damages and Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at info@framelab.studio. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at info@framelab.studio. We are here to assist you and ensure a smooth shipping experience.